Mayne Island Health Clinic 526 Felix Jack Road 250-539-2312
The Clinic is open Tuesday to Friday, 9 am — 12 pm and 1 pm — 5 pm for virtual and in person appointments for registered patients only. The Clinic is closed on weekends, statutory holidays or for administrative duties.
Family Medicine Pracice: Juliana Losier, MD CCFP FCCFP
We respectfully acknowledge that we live and work on S,ḴŦAK, known now as “Mayne Island” which is an ancestral, traditional, and unceded gathering place of many Coast Salish peoples, W̱SÁNEĆ, Hul’qumi’num, Stz’uminus, Quw’ustun, and sc̓əwaθenaɁɬtəməxw Nations. We are honoured to be in a place with such a meaningful history. We acknowledge the oppression and disparity in health care of
indigenous people with commitment to learning and working towards reconciliation.
The Health Clinic is NOT a Walk-In Clinic
Call 911 for any Emergency – BC Ambulance Services 24/7
- For urgent problems only, after clinic hours, call 1.800.866.5602 for advice.
- Call 8 1 1 to speak 24/7 to a Registered Nurse or a Virtual care Physician by
appointment about any medical issues or to a Pharmacist. - Mental Health Crisis Line: 9 8 8 or 1.888.494.3888 (24/7)
- Mental Health Support Line: 310.6789
- MediMap at https://medimap.ca/ to access walk-in clinic options as well as virtual
visits – Telus Telehealth at https://www.telus.com/en/personal-health/my-care - Virtual Care: 24/7 getmaple.ca, https://virtualclinic.ca, vivacare.ca, walkin.ca
- Saanich Peninsula Hospital is the nearest Hospital Emergency Department
In emergency, ALWAYS dial 911
Always dial 911 if you or a family member have any of these symptoms: chest pain, difficulty breathing, shortness of breath, trouble talking, severe allergic reaction (e.g. tongue, lip or facial swelling; severe rash), severe cuts, persistent/heavy bleeding, head or spinal injury, vomiting blood, severe abdominal pain, seizures, overdose,/poisoning, heart palpitations, stroke symptoms (confusion, speech changes, limb weakness), collapse – altered level of consciousness, labour/ruptured membranes, child with persistent high fever/lethargy, unwell “floppy” infant, severe skin burns, bike or car accident, fall from a height, injured limbs.
Depending on availability, BC Ambulance services evacuate patients to the nearest hospital in Victoria via ferry, water taxi or helicopter.
The Health Centre does not have a Pharmacy, and nor does it have X-Ray or CT Scan capabilities or other specialized diagnostic equipment.
Weekly Diagnostic Lab Testing
Island Health provides diagnostic lab services every Tuesday morning (by appointment only) to any patients with requisitions from their health care providers. To book an appointment, call 250.539.2312.
NOTE: If you have an appointment and need to cancel, please make sure you call 250.539.2312 so your spot can be given to someone else. And if you do have a lab appointment, you must present ID so don’t forget to take your BC CareCard with you.
Please register with Island Health MyHealth to obtain copies of your results if you wish to have a record. You can also access your personal lab results and other health care records (such as your immunization history) through the BC Government’s Health Gateway program. Click here to register
New Residents and Visitors
Please be well-prepared and bring all your medications and supplies, especially if you use an Epi-Pen Kit or have Diabetes. Please have a fully-stocked first aid kit with you as well. We live in a rural isolated community, so please make sure you have all your medications. The clinic is over capacity and not able to offer any walk-in services. The Clinic is not able to accept any new patients but Wait list is available with HealthLinkBC. Please call your own Physician to arrange for a prescription you can pick up from a pharmacy in Sidney or ask the Mayne Island Courier to pick it up for you @ 250 539 – 9921. Your Pharmacist can provide 30 days emergency supply with no new prescription and treat minor problems.
Expectant Mothers/families and visitors on Mayne
There are no obstetric or midwife services on Mayne Island. Air BC Ambulance transportation to the nearest maternity hospital can be lengthy, risky and dependent on weather and availability of craft. For the health and safety of pregnant women on Mayne and their babies, expectant mothers should leave the island at least 2 weeks before their due date or earlier if advised by their health care provider. We also encourage new mothers with newborns to remain off the island for the first week if possible, to reduce any risk.
Home, Community and Palliative Care Services 250-539-3645
COVID testing @ 1-844-901-8442, if you tested positive for COVID to find out about
treatment options (as Paxlovid prescription) you can call Services BC 1-888-268-4319
(7:30 am-8:00 pm) . To book an IMMUNIZATION 1-833-838-2323. Free COVID tests are
AVAILABLE: at the Clinic during office hours or at the Ambulance Station.
Our rural Clinic is critically short ON all MEDICAL STAFF and an ADDITIONAL FAMILY
PHYSICIAN AND NURSE PRACTITIONER POSITION ARE necessary. These work
opportunities are currently funded and posted with ISLAND HEALTH.
Mental Health/Substance Abuse – Counselling Services
Salt Spring Island Community Services provides counselling and resource and referral services to Mayne. The Mayne Island Mental Health Clinician can be reached at 1-250-588-6813. For more information on Counselling Services available through Salt Spring Island, here is a comprehensive list of services.
If you are referred to off-island specialty medical services
Through the Travel Assistance Program (TAP), the BC Government covers travel costs for island residents who need to travel off island for MSP-covered specialty health services not available on Mayne.
If your physician or nurse practitioner refers you for off-island specialty medical services or consultation with a medical specialist, you are eligible to request a TAP form.
Follow the directions on the back of the TAP form to ensure your travel is authorized.
The cost of round trip ferry fares for one passenger and vehicle (and driver, if required) are covered through this program. Because residents travelling with a TAP form are going to appointments on a non-emergency basis, BC Ferries does not provide priority boarding.
For more information about the TAP go to this link for more information.
Respect, Patience and Kindness
If you have a compliment or complaint
If you have a compliment, please share it with the service provider and Island Health Patient Care Quality. (Contact information below.)
If you have a complaint, please first speak to the person who provided the service or to the manager of the area. If — after that — your issue is not resolved, please phone or email Island Health Patient Care Quality.
The phone number is 250.370.8323 or toll free 1.877.977.5797. The email address is
patientcarequalityoffice@islandhealth.ca
Click on the link below for more information and a mailing address.